Yrden AIUnderstand every call without giving up a single byte.
Yrden AI analyses every lawfully recorded contact-center call — quality, compliance, coaching, customer intelligence — inside the infrastructure you already control. No recording, transcript, or prompt leaves your environment.
The product
Every topic, every call, evidenced.
A live map of the last 24 hours of conversation. Each bubble is a topic cluster — size is volume, colour is your compliance band. Click a bubble to land inside the transcript moment that supports it.
Each bubble: a topic cluster. Size by volume, color by compliance band.
Compliance score
Missed disclosure
4,873 calls scored today · every one with evidence
Scope
What Yrden AI is not.
Yrden AI only processes contact-center recordings provided by the customer under its own lawful basis and governance. We want to be unambiguous about the lines we do not cross.
- 01Yrden AI is not telecom call interception.
- 02Yrden AI is not network-call monitoring.
- 03Yrden AI does not analyse private calls carried by a telco network.
- 04Yrden AI only processes contact-center recordings provided by the customer under its own lawful basis and governance.
The coverage gap
The 2% problem with traditional QA.
Manual scoring samples a handful of calls per agent each month. Risk hides in the other 98 percent: missed disclosures, vulnerable customers, repeat callers, the moment the script broke. Yrden AI analyses all of it.
Why Yrden AI
Coverage you can defend in an audit.
Coverage
Defensible in an audit.
Replace 2 to 5 percent manual sampling with 100 percent coverage. Every claim about agent performance ties back to a specific call, scored against your criteria.
Insight
Ask, don't tag.
Surface call drivers, sentiment, and emerging issues by asking a question. No keyword lists. No taxonomy maintenance. No data-science backlog.
Sovereignty
Nothing leaves your perimeter.
Self-hosted models run where your recordings already live. No third-party cloud, no external model API, no exception for any single call.
How it works
From transcript to approved action.
Yrden AI doesn't stop at dashboards. It moves from understanding a conversation, to drafting the right next step, to handling routine work under your control.
Understand
Every call gets a summary, reason, sentiment, and risk flags. Each one anchored to the exact transcript moment that supports it.
Act
Yrden AI drafts the next step: a coaching note, a ticket update, an escalation, a compliance packet. A person reviews and approves before anything happens.
Automate
With approval gates in place, Yrden AI handles defined tasks end-to-end and escalates the exceptions. Every action stays logged and reversible.
Coaching
Every coachable moment, ready for review.
Yrden AI surfaces what an agent did well, what they missed, and the exact moment to coach on. Recommendations come with the quotes attached, so feedback is concrete and reviewable.
- Coaching notes draft from real call evidence, not patterns.
- Quotes anchored to the transcript moment they came from.
- Nothing leaves your environment, including the coaching data.
Recommendation · Coach Sarah Collins to confirm disclosure before transfer.
“I can go ahead and get that cancelled for you.”
“The next tier is our ProPlus package, let's get you set up on that.”
“Before we continue, this call is recorded for quality and training purposes.”
Capabilities
One platform. Every job your conversations touch.
Acknowledge customer loyalty tier
Assure assistance
Embody 'customer-first' value
Automated QA
Score 100% of calls against your scorecard. Adherence trends across your team, and a per-call scorecard with the evidence attached — auto-scored or human-evaluated.
Compliance
Catch missed disclosures, vulnerable-customer signals, and script drift, with severity and counts.
Conversation insights
Ask in plain language. Surface call drivers, intent, and sentiment without a tag tree.
Agent traces
See every model call, tool invocation, and supervisor decision, with latency, end to end.
Data sovereignty
Your conversations are not someone else's training data.
Every call is a record of regulated activity. Yrden AI runs entirely inside your tenancy, on hardware you govern, so no audio, transcript, or prompt is ever sent to an external model.
Security
Governance, not a checkbox.
Yrden AI is built for environments where customer data cannot be exported. Security and audit trails are the foundation of the platform.
Runs in your infrastructure
01Private cloud, on-prem, or sovereign cloud. Processing happens inside your boundary, never in a vendor's data center or another country.
No external models
02Self-hosted models run where your data lives. No call is sent to a third-party model API, and you approve every model that touches a conversation.
Full audit and access control
03Permission-aware access, PII redaction, retention controls. Every output records which model ran, the policy path, the confidence, and who approved what.
Deployment
Runs where your data has to stay.
Your own tenant and storage boundaries, for banks, insurers, BPOs, and agencies.
Inside your data center, for the most sensitive and client-segregated operations.
Local hosting and data residency with sovereign AI controls.
Works with your existing telephony, CCaaS, recording, CRM, and quality systems. Understands the languages your customers actually use, including mixed-language calls, processed in-region.
FAQ
Questions your team is already asking.
A sovereign conversation intelligence platform. It transcribes every recorded customer call, scores it against your scorecard, flags compliance risk, and drafts the next action, all inside your own environment.
Inside your boundary: private cloud, on-prem, or sovereign cloud. No conversation is sent to a third-party cloud or an external model API. We sign DPAs that reflect that.
Yes. It connects to your telephony, CCaaS, recording, CRM, and quality systems through standard connectors. We start from the calls you already record, with no agent-side software required.
Every score links to the exact transcript moment that justifies it, with a confidence value attached. Your QA team validates results in seconds instead of trusting a black box. Most teams reach 90%+ agreement with their human raters within two scorecard iterations.
30+ languages and mixed-language calls common in regulated markets, processed in-region. The models are self-hosted, so adding a language doesn't mean shipping audio to a vendor.
A two-week proof of value on a sample of your own calls, in your own environment. We confirm the governance, transcribe, surface the signals, and validate accuracy with your team before any production rollout.
Proof of value
Run Yrden AI on your own calls. This week.
A focused, two-week proof of value on a sample of your conversations. Runs inside your environment, scored against your criteria, validated with your team.